How does it work?
Are you a subscription service?
We do not believe in preying on the busy! Every Sunday we drop a new menu. The ordering window is open from Sunday – Tuesday @ 6PM for Friday delivery.
*If you are interested in ordering for consecutive weeks, feel free to reach out to us at firstname.lastname@example.org
When is the deadline to place my food delivery?
When will I be charged?
Is there a minimum order?
What do I do with the jars?
We pride ourselves on our waste-free business model and recycle the jars our meals are delivered in. Please ensure your previous week’s jars are ready for pick-up upon your next jar delivery. If you forego next week delivery, please drop-off the previous week’s jars to either of the drop off locations within 14 days after your last order date.
105 The Queensway Avenue, Toronto, ON
1556 Cawthra Crt, Mississauga, ON
What is the starter pack?
Can I add or remove meals once I place my order?
When is the cut off time to select meals for that upcoming Friday delivery?
Is there a way to taste a meal before ordering?
We don’t offer samples, but we assure you our meals are of the highest quality. We offer high-end, casual-style cooking loaded with flavour! The menu is always changing seasonally to ensure that you don’t get bored with the meals.
Can I enter a discount code after my order has been placed?
Do you offer the same meals each week?
What do I do if I receive an incomplete or damaged order?
Are your meals Organic? Natural?
Is your food always sourced locally?
Whenever possible we source from local farmers and producers. However, due to seasonality and ingredient requirements, at times we must source from outside Ontario. In this case, we always source from sustainable and GMO free producers.
What if I have food allergies?
Do you have meals for diabetics? Gluten-free?
Am I able to customize my jars?
How long do meals stay fresh?
How should I store my meals?
Can your meals be frozen?
Our meals are fresh and never frozen. Please do not freeze the jars, as they are glass. If you do choose to transfer and freeze a meal, we recommend eating them within a month of putting them into the freezer to ensure that the meal quality is maintained.
How can I find calories and macronutrients for each jar?
We provide nutrition information for every meal on our website – inclusive of the breakdown for fats, protein, and carbohydrates. This information can be referenced during the meal selection process. As all meals are hand-crafted, actual nutrient contents may deviate slightly from the written amounts due to the possibility of minute variances in actual packed amounts.
How do I prepare meals at home to eat?
Our meals always arrive fresh and never frozen. Meals must be refrigerated prior to consuming. When you’re ready to eat a meal, simply pour out the contents and enjoy. Some jars are best served warmed up in a standard pan on your stove top and others cold, directly out of the fridge.
What happens if I don’t like the food that was delivered?
Your feedback is very important to us. We do our best to make sure all of our meals are pleasing, however, it can take time to learn your preferences. We have a 100% refund policy and want to make sure that you enjoy your future meals. We use member feedback to craft future menus and eliminate unpopular meals. You can also use the specification box to ensure future meals meet your preferences.
Can I see the meals before ordering?
When does Urban Jars Toronto deliver?
Do you have local delivery?
We are located in Toronto, Canada and currently only deliver within the Greater Toronto Area. We do home deliveries to Toronto, Mississauga, Etobicoke and North York.
If you live outside of our delivery zone, we will try to accommodate as best as possible. Please email us directly to inquire at email@example.com
Can I pick-up my meals?
105 The Queensway Avenue, Toronto ON
1556 Cawthra Crt, Mississauga
What if I’m not home to accept the delivery?
What if I live in an apartment or condo?
If your residence requires front desk/call box access, it is your responsibility to ensure our drivers have access on arrival. If not, meals will be left with your concierge. If the driver cannot enter the building to complete the delivery, the delivery will be available for pick-up. Please email us at firstname.lastname@example.org
How much does delivery cost?
Orders less than $59 are subject to a $9 delivery fee.
Orders over $59 will receive FREE delivery.
If you are outside of the delivery zone, you may be subject to additional fees. Please email us at email@example.com to inquire.
Am I able to track my delivery?
No, but the driver will send you a text notification on Friday to let you know the estimated time slot they should be arriving. They will also text you when they are within a 5 KM radius of your drop-off. If you’re not home, please text drop-off instructions to your driver or leave a cooler for the jars to be placed in.
How will I know my order has been received?
How do I make changes to my account?
What is your cancellation policy?
How does billing work?
What payment methods are available?
What happens if my payment method fails?
Can I make changes to my order after the transaction has been processed?
What happens if I cancel an order within the cut off deadline?
What is your refund policy?
Do you offer gift cards? How do I purchase?
Why do I need to become a member?
We have created a community that focuses on having you eating right and loving it. We encourage our guests to become members of the Urban Jar Toronto Community so that we can get to know your allergies and preferences on an intimate level. This also allows you to customize your account information, as well as automatically becoming a part of our loyalty program and gaining access to future promotions and collaborations!
What is the loyalty program? How do I earn points?